Technical support


If your query concerns a certificate issued by FNMT-RCM, go to the relevant page.

You can find answers to any technical queries in the section FAQ.

If you cannot find a solution to your problem in this section, you can use the address below to send us all kinds of query about CERES applications, both in customer equipment and in servers:

To help us deal with your request as effectively as possible, your message should include your personal data (name, body, etc.), in addition to the technical information listed below:

  • Operating system
  • Equipment make and model
  • Memory size
  • Smart reader make and model
  • Type of internet connection
  • Email application
  • Browser