User service
User service
Below you will find a list of services designed to answer any queries you might have. You can also make your own suggestions.
1. Answers to FAQ
- The fastest and most convenient way to find answers to your queries.
- The service is updated periodically.
- All FAQ are included.
- Provides precise information about how to solve your problem.
To use it, go to here.
2. Online form
- Use it if you cannot find the answer to your question in the option above.
- The fastest and most effective personalised user service.
- You will receive an email with the answer to your question.
- To help us give top service, please complete all applicable fields.
- Remember to include your email address.
To use it, go to here.
3. E-mail
- Use it if you do not receive an answer to your question in the options above.
- You will receive an email with the answer to your question.
- To help us provide an effective response, include the exact error message.
To use it send us an email.
4. User Service Telephone Numbers
Use these if you did not get a response to your query through the previous options.
AEAT (Tax Agency): 901 33 55 33
If your query concerns:
- The telematic filing of returns in your own name or in that of third parties.
- A request for tax information.
- Tax returns labels.
- Errors arising in your connection with the address www.aeat.es
Tax Information Service timetable Monday to Friday, 0900 to 1900 hours.
Technical support: Mondays to Fridays, from 09.00 a 19.00.
NATIONAL INSURANCE: 901 50 20 50
If your query concerns the secure application made available to you by the National Insurance, you should call the User Service Unit.
Timetable: The telephone service is operative 24 hours a day although personalised attention is available only in office hours (Mondays to Fridays, mornings and afternoons).
FNMT-RCM: 917406982 / 917040191
If your query concerns
- Obtaining the certificate
- Cancelling the certificate
- Renewing the certificate
- Suspending the certificate
- Errors arising in your connection with the FNMT Electronic Platform.
Timetable:
- From 08:00 to 19:00, Mondays to Fridays, national working days EXCEPT
- From 1 May to 30 June: from 09:00 to 21.00 Mondays to Fridays and from 09:00 to 14:00 Saturdays.
- From 1 August to 31 August: from 09:00 a 15:00 Mondays to Fridays.
FNMT-RCM: Cancellation by phone: 917406848 / 913878337
FNMT-RCM provides a 24x7 service enabling you to cancel Private Individual Certificates by phone. The service is not available for other types of certificate.